Dear Patients and Families:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
Screening: Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. Along with being asked to use hand sanitizer and have you and your child’s temperature taken. For the health of our patients and staff, we will require you to reschedule if your or your child are symptomatic.
We will ask you to complete forms electronically via secure email.
HEPA filtration units providing clean air throughout the office along with extraoral suction units.
What to Bring: We require that both you and your child wear masks prior to entering the office, this will be necessary. Bring your own pen if possible, we will be handling all paperwork through secure email prior to your visit so we can minimize contact. Bring warm clothing as the office will be cooler due to staff wearing increased PPE.
Who may come to appointments: In an effort to maintain as much social distancing as possible, we ask that only ONE parent/guardian accompany your child (unless an additional adult is legally required as a translator or to help patients with disabilities). All other family members will be asked to wait OUTSIDE the office. Siblings, however, may be scheduled together for your convenience.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. Please let your child know the staff and the dentist will look a little different, but that we are dressed this way for their safety and ours. Such as face shields, surgical hair caps, masks, full gowns.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. To reduce the number of persons in the reception area at any one time, We may ask you to wait in your car after checking in until your child is ready to be seen. At that time, we will text you to come back
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Due to the increased cost of PPE during this pandemic, most insurance carriers have elected not to offer coverage to subscribers. Please be aware if your plan doesn’t offer coverage, there will be a temporary $10 PPE charge for each visit.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call or text our office at 831-373-2055.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients.
Dr. Rajneesh K. Dail & Team